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Privacy Policy

1. Privacy at a glance

General information

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be personally identified. Detailed information on data protection can be found in the privacy policy below this text.

Data collection on this website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find the operator’s contact details in the imprint of this website.

How do we collect your data?

Some data is collected when you provide it to us. This may, for example, be data you enter into a contact form.

Other data is collected automatically by our IT systems or our hosting provider when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of the page view). This data is collected automatically as soon as you enter this website. This website does not use cookies or any analytics or advertising trackers.

What do we use your data for?

The data is collected to ensure the error-free and secure provision of the website and the readyplace platform and to process your enquiries. Your user behaviour on this website is not analysed.

What rights do you have regarding your data?

You have the right at any time to receive information free of charge about the origin, recipients and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time with effect for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time at the address given in the imprint regarding this and any other questions on data protection.

2. Hosting and content delivery networks (CDN)

Website hosting at Amazon Web Services

This website is a static website without its own content management system and is delivered via AWS Amplify Hosting and the content delivery network Amazon CloudFront. The provider is Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855 Luxembourg (hereinafter “AWS”). The content is stored in the AWS region Frankfurt/Main and delivered via globally distributed CloudFront locations from the location closest to you.

When you access this website, AWS processes technically necessary connection data, in particular your IP address, browser type and version, operating system, referrer URL, date and time of access and the page requested. This data is processed to deliver the content, to defend against attacks and to ensure the stability of the service. Personal data from the contact form is received by a server function operated at AWS in Frankfurt (AWS Lambda) and forwarded to us immediately by email (see section “Contact form”); no further storage takes place.

AWS is used on the basis of Art. 6 (1) (f) GDPR. We have a legitimate interest in a secure, fast and efficient provision of our online offering. The processing is based on the data processing agreement concluded with AWS (AWS Data Processing Addendum); AWS is certified under the EU-US Data Privacy Framework. Further information can be found in the AWS privacy notice: https://aws.amazon.com/privacy/.

Hosting of the readyplace platform

The readyplace platform (the application used by our customers) is also operated at AWS:

Amazon Web Services Inc

P.O. Box 81226

Seattle, WA 98108-1226, USA

The data is stored exclusively in a German data centre (Frankfurt/Main) certified to ISO 27001, 27017 and 27018 as well as PCI DSS Level 1. The host is used for the purpose of fulfilling contracts with our customers (Art. 6 (1) (b) GDPR) and in the interest of a secure, fast and efficient provision by a professional provider (Art. 6 (1) (f) GDPR). Our host will only process your data to the extent necessary to fulfil its service obligations and will follow our instructions.

Conclusion of a data processing agreement

To ensure processing in compliance with data protection law, we have concluded a data processing agreement with AWS.

3. General information and mandatory disclosures

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data by which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.

We would like to point out that data transmission over the internet (e.g. when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible.

Note on the controller

The controller responsible for data processing on this website is:

readyplace AG

Donnerschweer Str. 79

26123 Oldenburg, Germany

Phone: +49 441 559 777-0

Email: datenschutz@readyplace.net

Storage period

Unless a more specific storage period is stated in this privacy policy, your personal data remains with us until the purpose for data processing no longer applies. If you assert a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, deletion takes place once these reasons cease to apply.

Data protection officer

We have appointed a data protection officer for our company.

External data protection officer: Daniel Kaszanics Weltenretter UG (haftungsbeschränkt) Marie-Curie-Str. 1 26129 Oldenburg, Germany Web: https://www.weltenretter.eu

Phone: +49 441 249 245-80 Email: datenschutz@readyplace.net

Note on data transfer to the USA

Our website integrates or uses tools from companies based in the USA. When these tools are active, your personal data may be transferred to the US servers of the respective companies. We would like to point out that the USA is not a safe third country within the meaning of EU data protection law. US companies are obliged to hand over personal data to security authorities without you as the data subject being able to take legal action against this. It therefore cannot be ruled out that US authorities (e.g. intelligence services) process, evaluate and permanently store your data located on US servers for surveillance purposes. We have no influence over these processing activities. The US providers used on this website (Amazon Web Services, Microsoft and, where applicable, Cloudflare) are certified under the EU-US Data Privacy Framework; in addition, data processing agreements including the standard contractual clauses of the EU Commission are in place.

Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. The lawfulness of data processing carried out before the revocation remains unaffected.

Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6 (1) (E) OR (F) GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION UNDER ART. 21 (1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION UNDER ART. 21 (2) GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged violation. The right to lodge a complaint is without prejudice to other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent technically feasible.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or enquiries you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted payment transactions on this website

If, after concluding a paid contract, there is an obligation to transmit your payment data (e.g. account number for direct debit authorisation) to us, this data is required for payment processing.

Payment transactions via the common means of payment (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

With encrypted communication, the payment data you transmit to us cannot be read by third parties.

Information, deletion and correction

Within the framework of the applicable statutory provisions, you have the right at any time to free information about your stored personal data, its origin and recipients and the purpose of the data processing and, if applicable, a right to correction or deletion of this data. You can contact us at any time at the address given in the imprint regarding this and any other questions on personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. To do so, you can contact us at any time at the address given in the imprint. The right to restriction of processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.

If the processing of your personal data was or is unlawful, you can request the restriction of data processing instead of deletion.

If we no longer need your personal data but you need it to exercise, defend or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.

If you have lodged an objection under Art. 21 (1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data may – apart from its storage – only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a member state.

4. Data collection on this website

Cookies and local storage

This website does not use cookies – neither its own nor those of third parties. No analytics, marketing or tracking services are used. For this reason, no cookie banner is displayed.

If you reach this website via an advertisement or a campaign link, the address bar may contain so-called campaign parameters (e.g. utm_source, utm_campaign, gclid, msclkid). These parameters are stored exclusively for the duration of your visit in your browser’s session storage (sessionStorage) and are automatically deleted when you close the browser tab. They are not transmitted to third parties and serve solely to allow us to trace which campaign led you to us when you submit a contact enquiry or book an appointment. The legal basis is Art. 6 (1) (f) GDPR; our legitimate interest lies in measuring the success of our advertising without using tracking technologies. No profiling or merging with other data takes place.

Server log files

Our hosting provider AWS automatically collects and stores information in so-called server log files, which your browser transmits automatically. These are:

This data is not merged with other data sources. We do not evaluate these logs for user analysis.

This data is collected on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in the technically error-free presentation, security and optimisation of its website – for this purpose, the server log files must be collected.

Contact form

If you send us enquiries via the contact form, your details from the enquiry form (name, email address, optionally company, telephone number and message), including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in case of follow-up questions. In addition, the address of the page from which you submitted the form, your IP address (to prevent abuse) and, where applicable, the campaign parameters described above are transmitted. We do not pass on this data without your consent.

The form data is sent to us as an email via the service Amazon Simple Email Service (SES) of Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855 Luxembourg, in the AWS region Frankfurt/Main. Amazon Web Services processes the data exclusively for the purpose of delivering the email to us and stores it only as long as necessary for delivery and troubleshooting. The basis is the data processing agreement concluded with Amazon Web Services (AWS Data Processing Addendum). Further information: https://aws.amazon.com/privacy/.

To protect the form against automated input (spam), we use an invisible check field that is not filled in by real users and, where applicable, the service Cloudflare Turnstile of Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA. Turnstile uses technical characteristics of your browser and your interaction to check whether you are a human, without setting cookies and without asking you to solve a puzzle. In doing so, your IP address and browser characteristics are transmitted to Cloudflare; Cloudflare is certified under the EU-US Data Privacy Framework. The legal basis is Art. 6 (1) (f) GDPR; our legitimate interest lies in protecting our website against abuse and spam.

The form data is processed on the basis of Art. 6 (1) (b) GDPR if your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 (1) (f) GDPR) or on your consent (Art. 6 (1) (a) GDPR) if this has been requested.

The data you enter in the contact form remains with us until you request its deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your enquiry has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected.

Enquiries by email, telephone or fax

If you contact us by email, telephone or fax, your enquiry including all resulting personal data (name, enquiry) will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.

This data is processed on the basis of Art. 6 (1) (b) GDPR if your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 (1) (f) GDPR) or on your consent (Art. 6 (1) (a) GDPR) if this has been requested.

The data you send to us via contact enquiries remains with us until you request its deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

5. Plugins and tools

Fonts (hosted locally)

This website uses the fonts Poppins and Assistant for a uniform display of typefaces. The font files are hosted locally on our hosting and delivered together with the other content of the website. No connection to servers of Google or other font providers is established.

Videos

The product videos embedded on this website are delivered from our own hosting. No third-party video platforms (e.g. YouTube, Vimeo) are embedded on this website. Where we link to our channels on YouTube or LinkedIn, these are simple links; data is only transmitted to these providers when you click the link and access the respective platform.

Appointment booking via Microsoft Bookings

For booking consultation and demo appointments, we embed the booking tool Microsoft Bookings via a frame (iframe) on our booking page. The provider is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland (hereinafter “Microsoft”).

When you access the booking page, your browser establishes a connection to Microsoft’s servers; your IP address and technical connection data are transmitted to Microsoft. When you book an appointment, you enter your name, your email address and, where applicable, your telephone number and remarks in the booking form. This data is stored in our Microsoft 365 account in order to manage the appointment, send you a confirmation and reminders and hold the appointment. Where applicable, the campaign parameters described above are passed on to the booking page so that we can trace which campaign led to the booking.

The processing is based on Art. 6 (1) (b) GDPR (implementation of pre-contractual measures at your request) and Art. 6 (1) (f) GDPR (legitimate interest in efficient appointment organisation). Microsoft processes the data on our behalf on the basis of a data processing agreement (Microsoft Products and Services Data Protection Addendum); transfers to third countries are safeguarded by the standard contractual clauses of the EU Commission and Microsoft’s certification under the EU-US Data Privacy Framework. Further information can be found in Microsoft’s privacy statement: https://privacy.microsoft.com/en-us/privacystatement.

The booking data is deleted as soon as it is no longer required for holding and following up the appointment and no statutory retention obligations apply.

6. E-commerce and payment providers

Processing of data (customer and contract data)

We collect, process and use personal data only to the extent necessary for the establishment, content or amendment of the legal relationship (master data). This is done on the basis of Art. 6 (1) (b) GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. We collect, process and use personal data about the use of this website (usage data) only to the extent necessary to enable the user to use the service or to bill for it.

The collected customer data is deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

Data transfer upon conclusion of a contract for services and digital content

We only transfer personal data to third parties if this is necessary in the course of contract processing, for example to the bank commissioned with payment processing.

Any further transfer of data does not take place or only if you have expressly consented to the transfer. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

The basis for data processing is Art. 6 (1) (b) GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

7. Audio and video conferences

Data processing

We use online conferencing tools, among other things, to communicate with our customers. The tools we use in detail are listed below. If you communicate with us via video or audio conference over the internet, your personal data will be collected and processed by us and the provider of the respective conferencing tool.

The conferencing tools collect all data that you provide or use to use the tools (email address and/or your telephone number). The conferencing tools also process the duration of the conference, start and end (time) of participation in the conference, number of participants and other “context information” in connection with the communication process (metadata).

Furthermore, the provider of the tool processes all technical data required to handle the online communication. This includes in particular IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or speaker and the type of connection.

If content is exchanged, uploaded or otherwise made available within the tool, it is also stored on the servers of the tool providers. Such content includes in particular cloud recordings, chat/instant messages, voicemails, uploaded photos and videos, files, whiteboards and other information shared during use of the service.

Please note that we do not have full control over the data processing operations of the tools used. Our options are largely determined by the corporate policy of the respective provider. Further information on data processing by the conferencing tools can be found in the privacy policies of the respective tools used, which we have listed below this text.

The conferencing tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6 (1) sentence 1 (b) GDPR). Furthermore, the use of the tools serves the general simplification and acceleration of communication with us or our company (legitimate interest within the meaning of Art. 6 (1) (f) GDPR). Insofar as consent has been requested, the tools in question are used on the basis of this consent; consent can be revoked at any time with effect for the future.

Storage period

The data collected directly by us via the video and conferencing tools is deleted from our systems as soon as you request deletion, revoke your consent to storage or the purpose for data storage no longer applies. Stored cookies remain on your device until you delete them. Mandatory statutory retention periods remain unaffected.

We have no influence over the storage period of your data that is stored by the operators of the conferencing tools for their own purposes. For details, please contact the operators of the conferencing tools directly.

Conferencing tools used

We use the following conferencing tools:

Cisco WebEx

We use Cisco WebEx. The provider is Cisco Systems, Inc., Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA. Details on data processing can be found in the Cisco WebEx privacy policy: https://www.cisco.com/c/en/us/about/legal/privacy-full.html.

Microsoft Teams

We use Microsoft Teams. The provider is Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. Details on data processing can be found in the Microsoft Teams privacy statement: https://privacy.microsoft.com/en-us/privacystatement

TeamViewer

We use TeamViewer. The provider is TeamViewer Germany GmbH, Jahnstr. 30, 73037 Göppingen, Germany. Details on data processing can be found in the TeamViewer privacy policy: https://www.teamviewer.com/en/privacy-policy/.

Zoom

We use Zoom. The provider of this service is Zoom Communications Inc., San Jose, 55 Almaden Boulevard, 6th Floor, San Jose, CA 95113, USA. Details on data processing can be found in Zoom’s privacy policy: https://zoom.us/en-us/privacy.html.

8. Our own services and data processing

readyplace platform

readyplace is a documentation and editorial system for interactive user tutorials. Below we inform you about the scope, purpose and use of your personal data collected in the course of using the readyplace cloud platform. We assure you that the collection, processing and use of your data is carried out in accordance with applicable data protection law and all other statutory provisions and that your data is treated strictly confidentially.

Scope and purpose of data collection

When you use tutorials in the readyplace cloud via the internet, your personal data is collected and processed by us.

When you use readyplace, we collect the following personal data from you:

and, when used after logging in:

If content is exchanged, uploaded or otherwise made available within the tool, it is also stored on the readyplace servers. Such content includes in particular uploaded texts, photos and videos and other information provided during use of the service.

Data analysis

When you access readyplace, your behaviour may be statistically evaluated using our own analysis tools and analysed for advertising and market research purposes or to improve our offerings. When using such tools, we ensure compliance with statutory data protection provisions. When external service providers (processors) are used, we ensure through appropriate contracts with the service providers that data processing complies with German and European data protection standards.

readyplace is used to offer customers, partners, service providers and employees interactive tutorials or their creation. The legal basis is generally Art. 6 GDPR (lawfulness of processing) (1) (a) (“consent”) or (b) (“performance of a contract”). Insofar as consent has been requested, the tools in question are used on the basis of this consent; consent can be revoked at any time with effect for the future.

Storage period

The data collected directly by us during use is deleted from our systems as soon as you request deletion, revoke your consent to storage or the purpose for data storage no longer applies. Stored cookies remain on your device until you delete them or the cookie’s lifetime expires.

Mandatory statutory retention periods remain unaffected.

Data is deleted at the latest after expiry of the statutory retention periods.

We look forward to hearing from you!

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