AI-based Knowledge Lifecycle Management with readyplace
Click! AI. Done✔readyplace is more than a digital adoption platform: sustainably improve documentation, onboarding and helpdesk – with AI-assisted click tutorials.
- Learning in the flow of work – AI-assisted click tutorials in every language.
- Faster onboarding for customers and employees through guided, interactive processes.
- Up to 60% fewer support tickets thanks to a 24/7 self-service desk.
- 6 million+ views
- 8,000+ tutorials
- 90%+ five stars
Click "Receipts" in the menu on the left.
This is exactly how readyplace guides your employees and customers through every process: in the real system, step by step, at their own pace.
readyplace click tutorials – as seen in the DATEV Help CenterLarge and small companies and organisations across Germany trust readyplace.
- 6 million+click tutorial viewsacross all customers and industries
- 8,000+click tutorials in usefrom a wide range of industries
- 90%+five-star ratingscustomer survey at the end of tutorials
- up to 60%fewer support ticketsthrough 24/7 self-service
What our customers say about readyplace
- 5 / 5
More clarity. Less time spent.
„Users found the combination of image and text in the click tutorials clear and easy to understand. They were confident they were doing the right thing and therefore faster in getting it done. 91% of the more than 400 DATEV users involved gave 5 out of 5 stars.“
- 5 / 5
More efficient customer onboarding
„I know of no other way to show our customers the software interface and processes so quickly and easily. Feedback from our customers confirms that the results meet expectations and that we have taken an important step towards self-service. The AI support in particular has helped us enormously.“
- 5 / 5
High user adoption and confidence
„Real digitalisation only succeeds when employees actually master the tools. With readyplace click tutorials we seamlessly combine training and application – for confident, capable use from the very first click.“
- 5 / 5
Effective knowledge transfer. Better support.
„We were positively surprised at how quickly readyplace paid off for Treukontax. In my opinion there is no better way to present simple and complex processes than with click tutorials. I have never received so much, and exclusively positive, feedback from our staff.“
AI-based Knowledge Lifecycle Management
The readyplace knowledge cycle
readyplace's AI-based Knowledge Lifecycle Management treats knowledge as a living, dynamic system. readyplace makes sure knowledge does not merely exist, but is created efficiently, actively maintained, delivered at the right moment and continuously optimised. Outdated knowledge is retired along the way.
This cycle runs through all four phases again and again, improving both the structures of knowledge delivery and the quality of the knowledge itself.
- The result?
- More efficiency and significantly lower costs in essential areas such as onboarding, service and helpdesk, software documentation and software rollouts.
- Who is readyplace for?
- Ultimately for every industry. Our customers include tax firms, software vendors, construction companies, public authorities and auditors.
- Which use cases?
- Whether onboarding employees or customers, running an internal or external help and service desk, documenting processes and procedures or rolling out new software – readyplace click tutorials can explain almost anything.
Create & update – AI-based click tutorials
With our readyator, your teams record any process with AI assistance and turn it into an interactive click tutorial – automatically translated into any language. Far faster than a text file, a PDF or an elaborate video. And the tutorials respect each user's individual learning pace: "Answer every question only once."
More on software rollouts with readyplace →AI-assisted click tutorial creation
Run a process once – readyplace automatically records every click and creates an interactive click tutorial. Our solution is platform-independent.
Built-in translation into every language
readyplace can automatically translate your click tutorials into any language, including accessible plain-language versions.
GDPR-compliant & highest security standards
German servers with the highest data protection standards. Sensitive data can be fully redacted in tutorials.
Manage – roles, security, categories and languages
Manage tutorials, documents and other content in one place. Decide via roles and access rights who may access your click tutorials: internal staff only, or your entire ecosystem. All of it in a dedicated admin dashboard – clear, secure and reliable.
How tax firms relieve their teams →
Role management
Assign clear roles to your team and manage access rights to your tutorials and documents, so every responsibility is unambiguous.
Content management
Test tutorials in a staging environment before releasing them to production. Manage tutorials, documents, categories, tags, glossary terms and much more – all in one admin dashboard.
Multilingual
Offer the same tutorials in several languages and manage every version centrally in one place – for teams and customers worldwide.
Deliver – interactive click tutorials via a self-service desk with integrated AI chatbot
Good knowledge is worthless if nobody can find it. That is why readyplace makes click tutorials available exactly where questions arise – via intelligent search or the AI chatbot in the self-service desk. Every answer is one click away and always up to date.
More on the self-service desk for your helpdesk →Self-service desk (internal & external)
Provide click tutorials to your employees via an internal Tutorial Desk and to your customers via a Public Desk. Tutorials can also be shared by link and QR code and work on every device.
AI chatbot
An integrated AI chatbot provides additional support in finding tutorials and documents.
Single source of truth
All processes in one place. Searchable, categorised and always current. A secure, remotely accessible knowledge base.
Analyse & improve – knowledge that grows with you
Delivering knowledge is not the end but the beginning. readyplace shows you how your tutorials are really used, collects direct user feedback and turns it into concrete improvements. Knowledge created once becomes a living cycle that grows more valuable with every iteration.
More on onboarding with readyplace →Analyse
The admin dashboard gives you extensive analytics on tutorial usage, AI chatbot queries and much more. Evaluating this data makes it far easier to improve your knowledge lifecycle management.
Collect user feedback
Directly within the click tutorials, users can send you ratings, suggestions and problem reports. You review this feedback in the admin area and act on it right away.
Improve
Structured user feedback and clear analytics let you optimise your tutorials quickly and easily – perfecting your knowledge transfer.
Your benefits at a glance
- Documentation in record time. First-class click tutorials created and efficiently managed as curated knowledge.
- A relieved helpdesk. 24/7 self-service desk for customers and employees – up to 60% fewer tickets.
- Lower costs, more scale. Significant time and cost savings while knowledge transfer grows.
- Faster employee onboarding. New colleagues are ready much sooner.
- Customer onboarding time halved. Shorter time-to-value for new customers.
- More revenue, less churn. Higher trial-to-paid conversion and a superior user experience.
We look forward to hearing from you!
Get in touch and book a free presentation. We will show you how your organisation can benefit from readyplace.
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