Discover in our case studies how customers from a wide range of industries use readyplace successfully to manage their knowledge better, relieve their support and optimise their onboarding.

Case studies and testimonials

Our customers' success stories

• 

  Interactive click tutorials, two million views and better customer self-help

  DATEV is revolutionising customer self-help with interactive click tutorials from readyplace: more than 600 practical guides already complement the Help Center. With 2 million views, customers and support save time and money – 90% of users rate them 5 stars.

  Result: higher satisfaction, efficient digitalisation and a strong partnership built on fairness and respect.

  Read the DATEV case study
• 

  How interactive click tutorials break down barriers in social counselling and relieve counselling centres

  In their cooperation, Diakonisches Werk Württemberg and readyplace combine social expertise with innovative software technology: the jointly developed fillo app guides people through official applications with accessible interactive click tutorials and gives counselling professionals back valuable time for individual social counselling.

  Read the fillo case study
• 

  Intelligent chatbots for your use cases

  USU AG develops individual chatbots for many areas of the company: customer service, IT, HR or marketing – everywhere the goal is to work quickly and effectively and to open digital communication channels for customers and employees. readyplace supports USU AG's chatbots with context-related tutorials.

  Read the USU case study
• 

  A strong partnership in just a few steps

  Everyday life in a construction company can be stressful – readyplace helps. Read a first-hand account from Schulte Bauunternehmen.

  Read the Schulte case study
• 

  readyplace reduced support requests to almost zero

  How EWE NETZ taught its service providers a new workflow in record time – saving money and time. EWE NETZ operates state-of-the-art networks for electricity, natural gas, drinking water and telecommunications in north-west Lower Saxony and parts of Brandenburg and Mecklenburg-Vorpommern.

  Read the EWE NETZ case study
• 

  Nationwide support with readyplace

  How EWE AG migrated all employee mobile devices across Germany to the new cloud system in record time and trained the team – simply and at low cost. EWE AG, based in Oldenburg, is a nationwide energy provider offering electricity, gas, mobile, internet and home automation services.

  Read the EWE case study