Digital social counselling reimagined: simple, accessible & human.
fillo: multilingual click tutorials for social counselling
fillo is the digital lever for counselling centres of social and municipal organisations. Empower people seeking advice to complete applications themselves with multilingual click tutorials – and relieve your professionals – powered by readyplace click tutorials.
- Enable self-help: click tutorials guide people easily through complex applications.
- Strengthen participation: multilingual, visual tutorials make services more accessible.
- Relieve counsellors: reduce repetitive form-filling assistance and gain valuable time.
Support people seeking advice & relieve counsellorsMore accessibility & impact through digital self-help
For people seeking advice
Complex applications overwhelm people and block general counselling capacity. With fillo, people overcome bureaucratic hurdles themselves through digital self-help in several languages – before valuable resources in your counselling centres are tied up.
For counsellors
Repetitive application questions and constant form-filling assistance keep your professionals stuck in bureaucracy for hours. The fillo app takes over these recurring explanations digitally with interactive click tutorials – before valuable capacity for actual psychosocial counselling is lost. This leaves time in daily counselling for what matters: understanding complex life situations, building trust and helping holistically.
For society
Hurdles in accessing social benefits affect not only individuals but the whole social fabric. fillo combines accessible information with strong local networks and ensures early orientation – before overload and existential fears lead to social exclusion. This strengthens social infrastructure and creates reliable protection for all population groups.
The fillo app – simple, understandable, multilingual
Noticeable relief for staff thanks to interactive guides that make every process instantly understandable – created once, usable infinitely.
Digital self-help for people seeking advice (incl. chatbot)
Make tutorials available to people seeking advice: applications & processes – everything explained perfectly. An integrated chatbot provides additional support.
Time relief for counselling teams. Multilingual, low-barrier support for people seeking advice.
Interactive step-by-step guides
With interactive click tutorials, people learn every application and process step by step at their own pace.
Tooltips, highlights and guidance through every application and process – intuitive, easy to understand and in real time.
AI-assisted click tutorial creation
Run a process once – fillo automatically records every click and creates an interactive click tutorial.
No more manual documentation. The AI recognises every step and click automatically.
Built-in translation into every language
fillo can automatically translate your click tutorials into any language, including accessible plain-language versions.
Language barriers are overcome. Counselling teams are significantly relieved.
GDPR-compliant & highest security standards
German servers with the highest data protection standards. Sensitive data can be fully redacted in tutorials.
Configurable redaction of sensitive content to fully comply with data protection policies.
Ideal as a public-authority content management system
All processes in one place. Searchable and categorised by LeiKa service numbers. A chatbot makes tutorials easy to find.
Tutorials are easy to maintain and share. Everything from a single source of information.
Your benefits at a glance
More efficiency. More free capacity. More time for individual counselling.
- Empowerment through digital self-help: the fillo app explains social benefits simply and in many languages.
- Break down barriers: access for everyone – regardless of language skills or bureaucratic knowledge.
- Quick orientation: geolocation and search help people find counselling services.
- Relief in daily work: click tutorials take over form-filling assistance, professionals focus on individual counselling.
- Early help: understandable information prevents existential fears and promotes social security.
Seamless integration into your daily work
readyplace works with all common programs as well as every browser application, online form and many other use cases. Whatever it is for: readyplace works – without complicated installation. Just get started and finish fast.
Click! AI. Done✔
Read the DATEV case study- under 5 minto create a tutorial
- up to 80%fewer queries
- up to 60%faster onboarding
- infinitelyreusable
What does Diakonie Württemberg say about the cooperation with readyplace?
“With readyplace we have the ideal cooperation partner at our side. The AI-assisted click tutorials take over the bureaucratic application assistance, leaving our professionals valuable capacity for personal psychosocial counselling. By combining readyplace's intelligent technology with our local ‘Erklärcafés’ and alternative communication and counselling channels, we create a low-threshold, multilingual offering that seamlessly unites digital self-help and human support.”
Companies across Germany trust readyplace
No time for implementation? No problem!
Our proven implementation process respects your time and introduces readyplace into your processes and structures step by step, without stress.
- 01
Our readymarket tutorials
For many sectors and standard processes we already provide ready-made tutorials in our readymarket. Usable immediately – with no effort. We expand the readymarket regularly and stay in close contact with our customers about new tutorial templates.
- 02
Start with what's new
At first, use AI to create tutorials only for software, processes and changes you have to introduce and document anyway. The first tutorials blend organically into your structures and you start saving more and more time and resources step by step.
- 03
Now you have more time
Thanks to your first tutorials you gain more and more time, which you can use to create further tutorials. This frees up new capacity again. The result is ever greater efficiency and a clear improvement in support, onboarding and documentation.
Frequently asked questions
How does creating a tutorial with fillo actually work?
You run a process as usual. fillo records every click with AI assistance and immediately suggests an explanation for each step. Then you refine the tutorial: add text, adjust steps, change the image crop, hide sensitive data and much more. Your interactive step-by-step tutorial is ready. You can then upload it, for example, to a fully customisable public-authority CMS. Documentation is created much faster, and its quality rises dramatically, which also simplifies later maintenance and updates.
Are personal data or inputs stored permanently when using fillo?
fillo applies absolute privacy protection. It is used entirely without a user account or prior registration. No personal data is stored, so users can operate the app completely anonymously and securely at any time.
Where do click tutorials add the most value?
The fillo app creates real value for people seeking advice, counsellors and society:
- For people seeking advice – empowerment & digital self-help: the fillo app explains social benefits simply and in many languages. Thanks to clear step-by-step guides and simple navigation, applications can be completed independently – regardless of language skills or bureaucratic knowledge. Geolocation and search also help people quickly find suitable counselling services nearby.
- For counsellors – relief in daily work: digital tools take over form-filling assistance, noticeably relieving professionals and giving them more valuable time for individual counselling. The successful combination of personal support and digital learning spaces sustainably strengthens the quality and efficiency of the work.
- For society – resilience, innovation & participation: fillo supports the development of crisis-proof networks. Understandable information counteracts existential fears early and promotes social security. Digitalisation becomes a strong driver of social innovation and successful integration of all population groups.
Is technical knowledge required to understand fillo and the click tutorials?
No. Anyone who can write an email or use a browser can use fillo. The interface is designed for maximum usability to ensure high acceptance among people seeking advice and staff.
Where can I get a first free impression of fillo?
fillo is available as a demo version in the Apple App Store and Google Play Store.
Free live demo & consultation
Free live demo & consultation