The best support tickets are the ones that never get created
Relieve your helpdesk & service desk with AI click tutorials
readyplace is the AI lever for your service desk and helpdesk: give customers and employees top-class support while relieving your support team – with interactive readyplace click tutorials, as seen in the DATEV Help Center.
- 24/7 self-service desk for your customers & employees. Relief for your support team.
- Up to 60% fewer support tickets in your service desk & helpdesk.
- More free capacity for your support team to handle complex requests.
This image was generated with AI.
as seen in the DATEV Help CenterRelieve your service desk & helpdeskMaximum efficiency through "help for self-help"
Shorter resolution times
Long queues frustrate customers and block your team. With readyplace, users find the solution to their hardware and software problems themselves in seconds – before a ticket ever has to be created.
Interactive knowledge base
Nobody reads classic FAQs and static help documents. Our interactive readyplace click tutorials guide users visually and in real time to their goal. This massively reduces user frustration and significantly improves the user experience. No more tedious manual documentation – with our AI-assisted solution you generate interactive click tutorials in minutes.
Relieve support teams
Put an end to redundant routine questions. An effective 24/7 self-service desk keeps your support team's back free and creates more capacity for the truly complex, advice-intensive customer issues. An integrated chatbot provides additional support so that click tutorials are easy to find.
readyplace click tutorials, as in the DATEV Help Center.
Proven millions of times: noticeable relief for support teams thanks to interactive guides that make every process instantly understandable – created once, usable infinitely.
24/7 self-service desk for your customers (incl. chatbot)
Make tutorials available to your customers: software & processes – everything explained perfectly. An integrated chatbot provides additional support.
Fewer avoidable standard service requests and service costs. Higher service quality and customer satisfaction.
Interactive step-by-step guides
With interactive click tutorials, your customers learn every feature and process of your software step by step at their own pace.
As in the DATEV Help Center: tooltips, highlights and real-time guidance through every feature and process.
AI-assisted click tutorial creation
Run a process once – readyplace automatically records every click and creates an interactive click tutorial.
No more manual documentation. The AI recognises every step and click automatically.
Built-in translation into every language
readyplace can automatically translate your click tutorials into any language, including accessible plain-language versions.
Better international service. Support teams are significantly relieved.
GDPR-compliant & highest security standards
German servers with the highest data protection standards. Sensitive data can be fully redacted in tutorials.
Configurable redaction of sensitive content to fully comply with data protection policies.
Central, remotely available tutorial library
All processes in one place. Searchable, categorised and always up to date. A chatbot makes tutorials easy to find.
Tutorials are easy to maintain and share with all customers. Everything from a single source of information.
Your benefits at a glance
More efficiency. More free capacity. Lower costs and churn.
- Massive relief for your service desk & helpdesk thanks to a 24/7 self-service desk for your customers.
- Significant time and cost savings (see cost-benefit analysis below).
- More efficiency and quality in service. Higher customer satisfaction and therefore less churn.
- First-class click tutorials created in record time and efficiently managed as curated knowledge.
- Higher first-contact resolution rate through fast access to knowledge and precise answers.
Cost-benefit analysis
example: company with 200 employees and a support team of 4
| Annual cost of the readyplace solution (Employee Premium AI package*) | €11,400 |
|---|---|
| Ø time saved by avoiding routine tickets (1,000 hours per year) | ~ €36,000 |
| Ø time saved by fewer internal queries (100 hours per year) | ~ €7,200 |
| Ø time saved creating and maintaining documentation (132 hours per year) | ~ €5,280 |
| Ø time saved onboarding new support staff (200 hours per year per employee) | ~ €15,000 |
| Ø time saved in customer onboarding (400 hours per year) | ~ €14,400 |
| Annual net benefit (positive ROI after 2–3 months) | ~ €66,480 |
* Our entry-level plan (Employee Team AI package) starts at €1,800 p.a. for 10 employees.
Seamless integration into your daily work
readyplace works with all common programs such as DATEV as well as every browser application, online form and many other use cases. Whatever it is for: readyplace works – without complicated installation. Just get started and finish fast.
Click! AI. Done✔
Read the DATEV case study- under 5 minto create a tutorial
- up to 80%fewer queries
- up to 60%faster onboarding
- infinitelyreusable
What our customers say about readyplace
- 5 / 5
More clarity. Less time spent.
„Users found the combination of image and text in the click tutorials clear and easy to understand. They were confident they were doing the right thing and therefore faster in getting it done. 91% of the more than 400 DATEV users involved gave 5 out of 5 stars.“
- 5 / 5
More efficient customer onboarding
„I know of no other way to show our customers the software interface and processes so quickly and easily. Feedback from our customers confirms that the results meet expectations and that we have taken an important step towards self-service. The AI support in particular has helped us enormously.“
- 5 / 5
High user adoption and confidence
„Real digitalisation only succeeds when employees actually master the tools. With readyplace click tutorials we seamlessly combine training and application – for confident, capable use from the very first click.“
- 5 / 5
Multilingual support. Happier customers.
„As an internationally active company, we benefit enormously from providing our customers with multilingual click tutorials thanks to readyplace. This creates immediate confidence when working on software and hardware, increases customer satisfaction and noticeably relieves our support team. It is particularly helpful that readyplace lets us answer recurring questions quickly and easily.“
Companies and organisations across Germany trust readyplace
No time for implementation? No problem!
Our proven implementation process respects your time and introduces readyplace into your processes and structures step by step, without stress.
- 01
Our readymarket tutorials
For many industries and standard processes we already provide ready-made tutorials in our readymarket. Usable immediately – with no effort. We expand the readymarket regularly and stay in close contact with our customers about new tutorial templates.
- 02
Start with what's new
At first, use AI to create tutorials only for software, processes and changes you have to introduce and document anyway. The first tutorials blend organically into your structures and you start saving more and more time and resources step by step.
- 03
Now you have more time
Thanks to your first tutorials you gain more and more time, which you can use to create further tutorials. This frees up new capacity again. The result is ever greater efficiency and a clear improvement in client support, client onboarding and documentation.
Frequently asked questions
What exactly does a readyplace click tutorial look like?
Our click tutorials are used extensively in the DATEV environment in particular. Feel free to take a look at an example.
How does creating a tutorial with readyplace actually work?
You run a process in your software as usual. readyplace records every click with AI assistance and immediately suggests an explanation for each step. Then you refine the tutorial: add text, adjust steps, change the image crop, hide sensitive data and much more. Your interactive step-by-step tutorial is ready. You can then upload it, for example, to a fully customisable self-service desk for your customers. Documentation is created much faster, and its quality rises dramatically, which also simplifies later maintenance and updates.
In which areas of the business do click tutorials add the most value?
readyplace is used wherever knowledge in your company has to flow quickly and precisely:
- First-class tutorial creation in record time: create and update precise click tutorials with AI – at maximum quality and minimum effort. This frees your development team from tedious writing and guarantees crystal-clear knowledge transfer that keeps pace with every release.
- 24/7 self-service desk: your customers' recurring standard questions are solved via self-service at any time. This effectively prevents unnecessary routine tickets and noticeably relieves your help and service desk.
- Efficient customer onboarding: with readyplace click tutorials, new customers onboard themselves almost independently and learn to use every feature and process of your software with confidence. More trial-to-paid conversions. Less churn.
- Fast employee onboarding: readyplace click tutorials let you train new team members efficiently and easily, so new colleagues reach full productivity much faster.
How much time does my company really save with readyplace?
Our customers from the software industry save up to 60% of the time spent processing support tickets. Thanks to automated knowledge delivery, customers and employees answer their own questions before a ticket is even created. Your team gains valuable capacity for complex support issues and strategic customer care.
Can we provide tutorials to our customers directly as a public desk?
Yes, absolutely! With readyplace you can set up a public self-service desk for your customers. Place interactive guides for frequent customer requests there and solve problems proactively before a ticket is created. This noticeably relieves your team and increases customer satisfaction, strengthening loyalty and reducing churn risk.
Is technical knowledge required to understand readyplace and the click tutorials?
No. Anyone who can write an email or use a browser can use readyplace. The interface is designed for maximum usability to ensure high acceptance among your customers and employees.
Click here for a free consultation!
We will show you how readyplace increases your service quality and onboarding efficiency while cutting your costs.
Free live demo & consultation