The best support tickets are the ones that never get created
Knowledge management and self-service desk for software vendors
readyplace is the AI lever for every software vendor that wants to sustainably optimise support, documentation and customer acquisition: interactive readyplace click tutorials, as in the DATEV Help Center.
- Up to 60% fewer support tickets in your service and helpdesk
- Fast, AI-assisted documentation in every language
- Significantly higher trial-to-paid conversion rate
Alexander Kott, Head of Process and Project Management at CONWIN Technologies GmbH
as seen in the DATEV Help CenterDo you recognise these challenges in your company?
Recurring support tickets waste time
Your support team drowns in redundant routine tickets instead of being able to focus on complex customer problems.
Inadequate documentation
Gaps in how documentation is produced and its quality lower the trial-to-paid conversion rate and increase churn risk.
Lengthy, manual customer onboarding
Manual onboardings cost time and prevent scaling. Missing starter knowledge delays time-to-value and risks early churn.
readyplace click tutorials, as in the DATEV Help Center.
Proven millions of times: noticeable relief for support teams thanks to interactive guides that make every process instantly understandable – created once, usable infinitely.
AI-assisted documentation
Run a process once – readyplace automatically records every click and creates an interactive click tutorial.
No more manual documentation. The AI recognises every step and click automatically.
Interactive step-by-step guides
With interactive click tutorials, your customers learn every feature and process of your software step by step at their own pace.
As in the DATEV Help Center: tooltips, highlights and real-time guidance through every feature and process.
24/7 self-service desk for your customers
Make tutorials available to your customers: features, best practices, frequent questions – everything explained clearly.
Fewer support requests and service costs. Higher service quality and customer satisfaction.
Efficient, simple customer onboarding
With readyplace click tutorials your customers learn every process of your software extremely fast. This noticeably shortens time-to-value.
Significantly reduces the time and effort of customer onboarding. Support teams are noticeably relieved.
GDPR-compliant & highest security standards
German servers with the highest data protection standards. Sensitive data can be fully redacted in tutorials.
Configurable redaction of sensitive content to fully comply with data protection policies.
Central, remotely available tutorial library
All processes in one place. Searchable, categorised and always up to date. A secure, remotely accessible knowledge base.
Tutorials are easy to maintain and share with all customers. Everything from a single source of information.
Your benefits at a glance
More efficiency. Maximum user adoption. Lower costs and churn.
- First-class documentation created in record time and efficiently managed as curated knowledge.
- Massive relief for your service & helpdesk thanks to a 24/7 self-service desk for your customers.
- Significant time and cost savings (see cost-benefit analysis below).
- Customer onboarding time halved. Shorter time-to-value for new customers.
- Higher trial-to-paid conversion rate and lower churn risk.
- Competitive advantage: superior user experience, adoption rate and user confidence.
Cost-benefit analysis
example: software vendor with 150 existing customers & 20 new customers p.a.
| Annual cost of the readyplace solution (Silver annual plan*) | €14,900 |
|---|---|
| Ø time saved in help & service desk (440 hours per year) | ~ €15,840 |
| Ø time saved creating and maintaining documentation (132 hours per year) | ~ €5,280 |
| Ø time saved in customer onboarding (400 hours per year) | ~ €15,000 |
| + More growth (+10% trial-to-paid conversions = +2 new customers p.a. at €14,900) | ~ €29,800 |
| + More security (1% less churn = 1–2 fewer cancellations p.a. at €14,900) | ~ €22,350 |
| Annual net benefit (positive ROI after 2–3 months) | ~ €73,370 |
* Our entry-level plan (Bronze annual plan) starts at €5,900 p.a.
Seamless integration into your daily work
readyplace works with all common programs such as DATEV as well as every browser application, online form and many other use cases. Whatever it is for: readyplace works – without complicated installation. Just get started and finish fast.
Click! AI. Done✔
Read the DATEV case study- under 5 minto create a tutorial
- up to 80%fewer queries
- up to 60%faster onboarding
- infinitelyreusable
What our customers say about readyplace
- 5 / 5
More efficiency & clarity, less effort & cost
„Users found the combination of image and text in the click tutorials clear and easy to understand. They were confident they were doing the right thing and therefore faster in getting it done. 91% of the more than 400 DATEV users involved gave 5 out of 5 stars.“
- 5 / 5
More efficient customer onboarding
„I know of no other way to show our customers the software interface and processes so quickly and easily. Feedback from our customers confirms that the results meet expectations and that we have taken an important step towards self-service. The AI support in particular has helped us enormously.“
- 5 / 5
High user adoption & confidence
„Real digitalisation only succeeds when employees actually master the tools. With readyplace click tutorials we seamlessly combine training and application – for confident, capable use from the very first click.“
Software vendors and companies across Germany trust readyplace
No time for implementation? No problem!
Our proven implementation process respects your time and introduces readyplace into your processes and structures step by step, without stress.
- 01
Our readymarket tutorials
Especially for software vendors we already provide ready-made tutorials in our readymarket. Usable immediately – with no effort. We expand the readymarket regularly and stay in close contact with our customers about new tutorial templates.
- 02
Start with what's new
At first, use AI to create tutorials only for software, processes and changes you have to introduce and document anyway. The first tutorials blend organically into your structures and you start saving more and more time and resources step by step.
- 03
Now you have more time
Thanks to your first tutorials you gain more and more time, which you can use to create further tutorials. This frees up new capacity again. The result is ever greater efficiency and a clear improvement in client support, client onboarding and documentation.
Frequently asked questions
What exactly does a readyplace click tutorial look like?
Our click tutorials are used extensively in the DATEV environment in particular. Feel free to take a look at an example.
How does creating a tutorial with readyplace actually work?
You run a process in your software as usual. readyplace records every click with AI assistance and immediately suggests an explanation for each step. Then you refine the tutorial: add text, adjust steps, change the image crop, hide sensitive data and much more. Your interactive step-by-step tutorial is ready. You can then upload it, for example, to a fully customisable self-service desk for your customers. Documentation is created much faster, and its quality rises dramatically, which also simplifies later maintenance and updates.
In which areas of the business do click tutorials add the most value?
readyplace is used wherever knowledge in your company has to flow quickly and precisely:
- First-class documentation in record time: create and update precise guides with AI – at maximum quality and minimum effort. This frees your development team from tedious writing and guarantees crystal-clear knowledge transfer that keeps pace with every release.
- 24/7 self-service desk: your customers' recurring standard questions are solved automatically at any time. This effectively prevents unnecessary routine tickets and noticeably relieves your help and service desk.
- Efficient customer onboarding: with readyplace click tutorials, new customers onboard themselves almost independently and learn to use every feature and process of your software with confidence. More trial-to-paid conversions. Less churn.
How much time does my company really save with readyplace?
Our customers from the software industry save up to 60% of the time spent processing support tickets. Thanks to automated knowledge delivery, customers answer their own questions before a ticket is even created. Your team gains valuable capacity for complex customer issues and strategic customer care.
Can we provide tutorials to our customers directly as a public desk?
Yes, absolutely! With readyplace you can set up a public self-service desk for your customers. Place interactive guides for frequent customer requests there and solve problems proactively before a ticket is created. This noticeably relieves your team and increases customer satisfaction, strengthening loyalty and reducing churn risk.
Do our customers need technical knowledge to fully understand the click tutorials?
No. Anyone who can write an email or use a browser can use readyplace. The interface is designed for maximum usability to ensure high acceptance among your customers.
Click here for a free consultation!
We will show you how readyplace increases your service quality and onboarding efficiency while cutting your costs.
Free live demo & consultation