USU AG chatbot delivers readyplace click tutorials
Context and content – USU chatbots and readyplace tutorials
USU AG
USU is a leading global provider of intelligent software and service solutions for IT and customer service management. With its solutions, companies worldwide respond to the changing needs of customers and employees in a digitalised working world. By using the solutions, companies implement simpler workflows and are thus able to offer smarter services while reducing costs, becoming more agile and reducing risks.
USU AG and readyplace GmbH are now working together to combine their products and offer this solution approach to new and existing readyplace and USU customers.
Met at a customer
At joint customer DATEV, a successful project brought our technology and USU AG’s together, creating an extremely fast way of finding solutions for DATEV customers looking for support.
Up to 3,000 views of readyplace click tutorials by DATEV customers were recorded per day; until now, customers found the click tutorials as a supplement to DATEV’s help documents. Now, customers’ challenges can be captured quickly through a chat dialogue and crystal-clear recommendations for action delivered in the form of click tutorials.
Context information is everything. Precisely capturing the user’s problem is important in order to offer a suitable solution, avoid frustration and keep support effort low. USU chatbots guide users through dialogues to narrow down the context and then offer a suitable solution.
In the following example, a USU chatbot was deployed at a customer to support the topic of bank account transactions. You can also test the chatbot yourself by clicking here.
Click here to start the chatbot.
